Fusey is a platform that connects community owners with content creators for safe, escrow-protected promotions. We eliminate the risks of Discord DM deals by verifying creators and holding payments until deliverables are approved by you.
Need help with something?
Get instant answers from our FAQ or reach out to our support team.
Getting Started
Click "Sign In" in the top right, choose "Community Owner" and fill in your details.
Browse creators by social media, by games and price range. Each creator shows verified stats on their creator page, allowing you to make a confident and informed decision.
Booking & Payments
Browse to a creator's profile, select a package that fits your needs and budget, and proceed to checkout. Once payment is confirmed the creator will be notified and has 72 hours to accept the order. If they don't respond, you're automatically refunded.
Include your community name, a description of your community, what you're looking for in the promotion, and any specific requirements or talking points you want the creator to cover.
Once you book a promotion, we hold your money safely in escrow. The creator only receives payment after you approve their deliverable. You have 72 hours to review, if you don't act, the delivery is automatically approved and payment is released.
No, messaging is only available after you book a package. To maintain quality and prevent spam. Once you've booked, you can communicate directly with the creator to discuss details, share requirements, and coordinate the promotion.
Yes, you can book as many creators as you want. Each booking is a separate order with its own tracking and escrow protection. Track all your orders in the Orders Purchased section.
We accept all major credit and debit cards. Payments are processed through Stripe, a trusted payment provider used by millions of businesses worldwide. Every transaction is protected with bank-level security and escrow protection.
Packages & Results
Each package specifies the type of promotion, the platform, audience reach, duration, and price. You can see exactly what you are buying before placing an order, with no hidden fees.
Yes, creators have real, engaged audiences, not bots or fake followers. Results depend on how well the creator's audience matches your game and community type. Check verified stats and reviews before booking to ensure a good fit.
Delivery time varies by package, each creator sets their own timeframe. Most creators deliver within a few days. If a creator misses the delivery deadline, you're automatically refunded. Check the package details before booking.
Yes! Orders Purchased shows all active orders, delivery status, messages with creators, and notifications when work is submitted for approval.
Safety & Trust
Creators connect their social accounts through secure OAuth authentication, proving they own the account. We pull verified stats directly from the platform, follower count and engagement rates.
Problems & Disputes
You have 72 hours to review the work. You can approve and release payment, request changes by messaging the creator directly, or open a dispute if the deliverable doesn't match what was agreed in the package description.
Yes. Refunds happen automatically in several cases: the creator declines or doesn't accept within 72 hours, the creator misses the delivery deadline, or a dispute is resolved in your favour. You can also open a dispute within 72 hours of delivery if the work doesn't match the package description.
If a creator doesn't accept within 72 hours, the order is automatically declined and you're refunded. If they accept but miss the delivery deadline, you automatically receive a full refund from escrow. You're never at risk of losing money.
Most disputes are resolved within 3-5 business days. You'll receive updates via email and our messaging system throughout the process. Our team reviews all evidence fairly before making a decision.
Creators have 72 hours to accept. If they decline or don't respond in time, your payment is immediately returned to you in full. You can then use those funds to book a different creator with no hassle.
Account & Profile
After signing up, navigate to the Communities section and create a community profile. Add your community name, description, and the games your community is focused on to help creators understand your audience.
Yes, you can create and manage multiple community profiles from a single account, making it easy to run promotions for all your communities in one place.
You can request account deletion from your account settings. If you have any active or pending orders, those must be resolved before your account can be permanently deleted. Contact support if you need assistance.
Yes, you can update your username from your account settings at any time. Note that any direct links to your profile using your old username will no longer work after the change.
Still need help?
Our support team is available 24/7 to assist you with any questions or concerns